Sales

There is no sales where there is no customer.

Our growth is based on long term relationships with customers and business partners and the foundation lies within our Sales department.

We aim to have a strong and efficient sales organization focused on the specific product groups and technologies within our two business segments, thoroughly supported by a number of corporate functions such as Finance, Research & Development, Legal Affairs, IT, Communications and HR.

Maximum local customer support is important to us. For that reason European Datacomm sells its equipment and services through a network of local value added dealers, each experienced in their different market segments.

Our Sales and customer service teams are always readily available to end-users and dealers so that they are sure to receive the same level of excellent service and support that they have come to expect from European Datacomm.

Customer Service

The EDC Customer Service Department is available for clients and installation centers. First of all they are the first contact point where customers can ask their questions concerning the functioning of their devices or vehicle tracking system. They look after all the customer subscription files and the complete administrative follow up of the contracts. Also sales reps, dealers and installers of EDC products can contact Customer Service for help and information.

EDC Customer Service can serve customers in three languages and can be reached during office hours (from 9.00 h until 17.30 h). It is useful to have your client or customer number ready at hand when you want to contact this service. It will decrease the time needed for your identification and help our customer service reps to adequately answer your questions and remarks.

Call customer service at +32 3 2101510
or e-mail: customer.service@edchq.com

Test- and Acceptance Service

The Test- and Acceptance Service is available for installers to test and validate activations of new installations or new devices. Some devices require a telephonic activation notification and for other devices the test and validation process has been entirely automated.

Dealers

European Datacomm sells its products and services through a network of dealers and installation centers that have significant experience with tracking and tracing solutions and/or satellite communication.
To know the nearest dealer/installer specialized in the product of your interest, contact our sales department.

Call sales department at: +32 3 210 15 00
or e-mail: sales@edchq.com